Timings	The total training timings per day will be 8 hrs. This includes a one hour break for lunch and 2 short tea/coffee breaks. Which basically means that the total effective training hours are about 6.5. Reason : Talking beyond 6.5 hrs in a day is not physically possible for most people. Not only is it physically draining, but mentally as well. Going beyond this time period results in a lapse of concentration, lack of enthusiam and general lethargy. None of these factors argue well for the topics that the trainer is expected to present on.
Professional charges for work done on Sundays and public Holidays	As mentioned here, the professional charges for any assigment which needs to be carried out on a sunday or a public holiday (as declared by the Govt. of India) will be atleast 50% higher. Reason : There can be no denying the fact that every individual needs atleast one day off in a week. Providing additional compensation to an individual in the event that he/she be called upto to provide services on a public holiday is a logical conclusion. There can be only two reasons why a situation like this can arise - 1. Most companies want to hold trainings on sundays in order to not lose out on a working day and hence a billable day because it obviously translates into loss of revenue. 50% higher charges for services rendered would be a very small propotion of the billable amount saved by a company. 2. The company has a urgent deadline and hence requires certain services on a priority basis. In our opinion shelling out 50% higher for one day in such an "urgent" scenerio is also not something that requires too much of thinking into
Travel Reimbursements (if any)	In case any agreement involves reimbursements for travel, the following conditions are applicable : 1. The tickets should not be booked on any low cost carrier. 2. No tickets should be booked without first consulting Quartz Systems for suitability of timings Reason : Bookings made on full service carriers like Jet Airways, Kingfisher and Indian Airlines have the following benefits which turn out to be very crucial for people who travel constantly. 1. Full service airlines have a frequent flyer program which entitles our trainers  / consultants to lounge access, delay notifications, automatic tele-checkin, priority access in case of over-booking and late arrivals and above all comfort and a certain service standard. 2. The airlines mentioned above have a large network of flights and allow easy cancellation / re-scheduling / change of tickets without paying any cancellation charges (for higher tier frequent flyers). 3. You don't have to worry about where / when are you going to take your meals when you are on a late night flight to a destination
Accomodation Policy (if any)	In case any agreement involves providing accomodation, the arrangement should be in a business class hotel and not a guest house. The hotel should have wifi internet access, 24 hrs room service, same day laundry and dry cleaning service and a travel desk. Reason : Guest houses are not acceptable because they are usually resedential accomodations where each room is alloted to an individual with a care-taker. Our past experience with these kind of arrangements has not been very pleasent in terms of quality of service, quality and choice of food and ammenities which a person constantly on the move would be used to.
Payment Terms	As mentioned in the contract, on a case by case basis
Lab Setup and Infrastructure	Providing the lab setup and infrastructure is the responsibility of the company availing services. Quartz Systems will provide whatever assistence and infomation is needed for the same.
Restrictions on equipment	In case a company has any restrictions on allowing visitors / consultants taking in their laptops / PDAs / Mobile phones with camera etc. the same should be informed to Quartz Systems before finalizing any dates for any assignment. Reason : Lately some companies have started enforcing restrictions in terms of electornic equipment carried in their premises. In most cases a special permission needs to be taken in advance for allowing the same. In case a permission cannot be granted for the same, Quartz Systems reserves the right to not carry out the assignments in such premises. While we respect the rules and regulations laid down by certain organizations to protect their intellectual property, we strongly feel that we should be intimated regarding the same and be given a choice on whether we want to take up the assignment or not. Most of the times there are helpful notes and documentation and sample code that a trainer / consultant would have on his laptop which he might need to refer to periodically. Also most trainers get only a lunch break to make / take any phone calls. Expecting them to spend that period outside the company premises so that they can use their phone is a little bit inconvenient and we should be given a choice of whether we want to put up with the inconvenience or not.
Additional Services	Unless mentioned, any additional services like post training support, pre/post training evaluation, software installation would be charged additionally. Reason : Providing any additional services requires additional time and effort and hence its obvious that the same should be compensated. In certain cases, Quartz Systems will provide additional services on a pro-bono basis, however the same should be clarified and not taken for granted.
Session Recording	Recording of training sessions in any form (audio / video) is not permitted unless prior permission is taken Reason : Training happens to be one of the principal revenue streams of Quartz Systems and we treat it as our intellectual property. Recording our intellectual property and then re-using it without our consent is obviously not something we are going to agree to or take lightly. Please take prior permission for the same and the commercials for the same would be approximately 100 to 200% more than normal rates.
Cancellation	In case a perviously confirmed assignment gets cancelled less than 7 working days before the commencement date, Quartz Systems expects compensation to the tune of 50% of the professional fees and 100% compensation for any charges incurred in hotel and air tickets already booked. Reason : Last minute cancellation is a loss of revenue of Quartz Systems and compensation for the same is an accepted norm in all service oriented industries.